The government is taking steps to digitize the process by which Ghanaians report power outages, with plans to implement a WhatsApp-based system that enables users to report issues immediately and prompt a swift response from technical teams.
According to the Minister of Energy and Green Transition, John Abdulai Jinapor, this initiative aims to eliminate the delays typically associated with traditional call centers and enhance communication between power providers and consumers.
During the final day of the President’s resetting tour of the Northern Region, Dr. Jinapor stated, “We are dedicated to enhancing the electricity subsector, the renewable sector, and the petroleum sector. We will also work on improving our communication.”
He revealed that the new system will allow consumers to completely bypass call lines. “We are set to launch a system where, in the event of even the slightest outage, you won’t need to make a call. Simply send a WhatsApp message with your location, and we will send personnel to resolve your issue in real time.”
This initiative represents a transition towards real-time service delivery, with authorities anticipating that the platform will decrease downtime and greatly enhance the customer experience in electricity distribution.
The implementation is also expected to foster greater digital engagement within the power sector, as the government utilizes mobile technology to address long-standing issues in fault reporting and response times.
